Buy-Back and Trade-In Policy

Operator: Masdora Jewellery (Malaysia) Sdn. Bhd. (Registration No. 202101040778 (1441078- U)) ("Masdora", "we", "us" or "our")

Website: www.masdora.com (the "Website")

Last updated: 09 June 2026

1. Status of this Policy

1.1 This Buy-Back and Trade-In Policy (this "Policy") sets out the terms on which we may buy back from you, or accept in trade-in, customer-owned Bullion Products and jewellery. It is one of the Website Policies and is incorporated into our Terms and Conditions (the "Terms") under Clause 1.1 of the Terms and gives effect to Clause 10.7 of the Terms.

1.2 A buy-back or trade-in is a separate transaction in which you sell goods to us (or exchange them for credit towards a new purchase). It is not a return, refund or exchange of Goods bought from us, and is not governed by Clause 10 of the Terms or by our Refund, Return and Exchange Policy (the "Return Policy").

1.3 Capitalised terms used but not defined in this Policy have the meaning given to them in Clause 2 of the Terms (including "Bullion Products", "Confirmed Price", "Goods", "Order", "Order Confirmation", "PDPA" and "Working Day"). In the event of any conflict between this Policy and the Terms, the Terms prevail.

1.4 In this Policy:

"Buy-Back Item" means a Bullion Product or an item of jewellery that you offer to sell to, or trade in with, us under this Policy;

"Final Quote" means a binding price quotation issued by us for a Buy-Back Item after assessment under Clauses 6 and 8, being the Settlement Sum for that item;

"Indicative Quote" means a non-binding estimate given by us before we have received and assessed a Buy-Back Item;

"Settlement Sum" means the amount payable by us (in cash or as Trade-In credit) for an accepted Buy-Back Item, determined under Clause 6;

"Spot Price" means the prevailing international spot price of the relevant precious metal, determined by reference to any recognised bullion market, exchange or pricing benchmark that we use from time to time; and

"Trade-In" means a buy-back in which the Settlement Sum is applied as credit towards a new Order instead of being paid in cash.

2. Nature of the Transaction and Your Rights

2.1 When you sell or trade in a Buy-Back Item, you are the seller and we are the buyer. The statutory consumer guarantees that apply when we sell Goods to you do not apply to your sale of a Buy-Back Item to us.

2.2 Nothing in this Policy limits or excludes any right or remedy that cannot be limited or excluded under applicable Malaysian law. You may refer an unresolved dispute that falls within its jurisdiction to the Tribunal for Consumer Claims, subject to its jurisdictional limits.

2.3 We operate this programme on a discretionary basis. We may make it available, vary it, suspend it, or decline to make a quote or to purchase any item, by item type, weight, value, volume or otherwise, without giving reasons, save that we will not decline on any basis prohibited by law.

3. Eligibility and Items We Buy Back

3.1 To sell or trade in a Buy-Back Item, you must be at least 18 years of age, have legal capacity under applicable Malaysian law, and be the sole legal and beneficial owner of the item with good and unencumbered title.

3.2 We buy back: (a) Bullion Products (gold bars and gold dinars); and (b) gold and other precious-metal jewellery, in each case subject to assessment under this Policy.

3.3 We may require that a Bullion Product offered for buy-back was originally supplied by us, and be accompanied by its original assay certificate or certificate of authenticity, original packaging and tax invoice or other proof of purchase. The absence of certificates or packaging may reduce the Settlement Sum or cause us to decline the item.

3.4 We do not buy any item that we reasonably believe to be stolen, counterfeit, tampered with, of unlawful origin, or subject to any third-party claim, and we may retain and report any such item to the extent required by law.

4. How to Sell to Us

4.1 The process is, in summary: (a) you request a quote, providing the item type, weight, purity, certificates and photographs; (b) we issue an Indicative Quote; (c) you bring the item to us in person, or send it to our premises by an insured and trackable method; (d) we verify your identity, title and source under Clause 10; (e) we unbox, record, weigh, assess and authenticate the item under Clauses 7 and 8; (f) we issue a Final Quote; and (g) if you accept the Final Quote and our checks are satisfied, we pay the Settlement Sum or apply it as Trade-In credit, failing which the item is returned under Clause 9.

4.2 You may transact in person at our business address or by sending the item to us. KINDLY NOTE THAT SENDING AN ITEM TO US IS AT YOUR OWN RISK AND COST UNTIL WE UNBOX AND ACCEPT IT (Clause 7).

5. Quotes and Price Validity

5.1 An Indicative Quote is based only on the information you provide and is not binding on us. A Final Quote is issued only after we have received, unboxed, verified and assessed the item.

5.2 Because the Spot Price fluctuates continuously, 24 hours a day, 7 days a week, every Quote is valid only for the period stated in it (and, if no period is stated, until the close of the same Working Day). If you do not accept a Final Quote within its validity period, it lapses and we may issue a fresh Quote at the price then prevailing.

5.3 We are not bound by an Indicative Quote, by any Quote that has lapsed, by any Quote based on inaccurate or incomplete information, or where the item, on assessment, differs from the description provided.

6. Pricing and the Settlement Sum

6.1 The Settlement Sum for a Bullion Product is determined by reference to: (a) its actual weight, as verified by us; (b) its actual fineness or purity, as assessed by us; and (c) the Current Display Price at the time the Final Quote is issued, less our buy-back margin and any charges notified to you in the Quote.

6.2 The Settlement Sum for jewellery is based on its assessed precious-metal content valued as in Clause 6.1, and may take into account condition, workmanship and resale prospects. Unless we state otherwise in the Final Quote, gemstones and non-precious-metal components are valued at nil.

6.3 You bear the risk of any movement in the Spot Price before a Final Quote is issued and accepted. Once a Final Quote is accepted within its validity period, the Settlement Sum is fixed and we bear the market risk to payment.

6.4 At your election and subject to our agreement, the Settlement Sum may be taken as Trade-In credit towards a new Order instead of cash. Trade-In credit is not redeemable for cash and is subject to the trade-in credit rules that we apply from time to time (including as to expiry and use against a single Order), which may vary from branch to branch and will be notified to you at or before the time you elect a Trade-In.

6.5 Any tax applicable to the transaction will be dealt with in accordance with applicable law and notified to you.

7. Delivery to Us, Unboxing, Recording and Risk

7.1 Risk in a Buy-Back Item that you send to us remains with you until we have unboxed and accepted it under this Policy. We are not responsible for any item that is lost, stolen, damaged, delayed, mis-delivered, or left or dropped at any location by a courier or other carrier. You are responsible for securely packaging each item and for using an insured and trackable delivery method.

7.2 Our obligations in respect of a Buy-Back Item (including any obligation to assess, accept, safekeep, pay for or return it) arise only upon our unboxing of the item at our premises, and not upon delivery, drop-off, or any courier's record of delivery or receipt. This Clause 7.2 gives effect to Clause 10.7 of the Terms.

7.3 We may photograph and video-record the unboxing, inspection, weighing, assaying, handling, storage and dispatch of every Buy-Back Item, continuously from unboxing until dispatch. Such recordings and records are made and retained by us as evidence of the contents, weight, condition and authenticity of the item and of our handling of it, are our property, and may be used for compliance, security and dispute-resolution purposes.

7.4 Where an item is sent to us, the contents, weight and condition of a parcel are those recorded by us on unboxing. In the event of any discrepancy between what you state you sent and what we record on unboxing, our contemporaneous recording prevails, without prejudice to your rights at law.

8. Assessment of Weight, Purity and Authenticity

8.1 We assess weight on calibrated scales and assess fineness or purity by methods which may include electronic (XRF) analysis, specific-gravity testing or acid testing, and we may refer an item to an independent assayer, gemmologist or valuer. We will use reasonable endeavours to complete assessment within three (3) Working Days of unboxing.

8.2 Our assessment of weight and purity is used to determine the Settlement Sum. If, on assessment, an item is found to differ from its description (for example, a lower fineness or weight, plating over a base metal, or evidence of tampering, drilling or filling), we may revise or withdraw any Quote or decline the item, without prejudice to your rights at law.

8.3 We do not buy items that are counterfeit, that are not of the fineness represented, or that have been tampered with, and we may retain any such item to the extent required by law.

9. Acceptance, Rejection and Return of Items

9.1 A binding contract for us to buy a Buy-Back Item is formed only when (a) we have issued a Final Quote, (b) you have accepted it in the manner we specify and within its validity period, and (c) we have completed our identity, title and anti-money-laundering checks under Clause 10 to our satisfaction. Title to the item passes to us on payment of the Settlement Sum or on application of the Trade-In credit to a new Order.

9.2 If you do not accept a Final Quote, or if we decline to proceed, we will return the item to you by an insured and trackable method to your verified address. We bear the cost of return where we decline for reasons attributable to us; you bear the cost of return where you decline an accurate Final Quote, where the item was misdescribed, or where we decline on grounds of title, authenticity or law.

9.3 Once you have accepted a Final Quote and we have paid the Settlement Sum or applied the Trade-In credit, the sale to us is final. You have no right to cancel or to repurchase the item, and we may deal with the item as our own.

9.4 Where we are required by law to retain an item or to report a transaction (for example, where an item is suspected to be stolen or of unlawful origin), we may do so, and we are not obliged to return the item or to pay any Settlement Sum.

10. Identity Verification, Source of Funds and Anti-Money Laundering

10.1 We deal in precious metals and are subject to applicable Malaysian anti-money laundering, counter-terrorism financing and sanctions obligations, including customer due diligence, ongoing monitoring, record-keeping and reporting (consistent with Clause 14 of the Terms).

10.2 Before we buy any Buy-Back Item, you must provide: your full name; your Malaysian identity card (MyKad) number or, for a non-Malaysian, passport number; proof of address; and, where we request it, evidence of your title to the item, the source of the item, and the source of your funds. Provision of your identity-card or passport number is compulsory; if it is not provided, we will not proceed with the transaction.

10.3 We may carry out customer due diligence, verify your identity and title, and screen you and the transaction against applicable sanctions and watchlists. We may decline, suspend, defer or unwind any transaction, apply enhanced due diligence or a holding period, and make any report to the relevant authorities, where required by law or where we have reasonable concerns, in each case without liability to you.

10.4 We pay only the verified seller. We pay by transfer to a bank account in your own name or, for transactions up to the value threshold that we apply from time to time, in cash. We do not make payment to any third party.

10.5 We retain identification, transaction records and recordings for the period required by applicable law.

11. Payment

11.1 We pay the Settlement Sum in Malaysian Ringgit (MYR) by transfer to your verified bank account or, where Clause 10.4 permits, in cash, within five (5) Working Days of the later of (a) your acceptance of the Final Quote, and (b) completion of our checks under Clause 10.

11.2 Where you have elected a Trade-In, the Settlement Sum is applied as credit against your new Order, and any balance payable by you is due at checkout in the ordinary way under the Terms.

11.3 Payment of the Settlement Sum, or application of the Trade-In credit, discharges us in full in respect of the Buy-Back Item. We are not liable for any subsequent movement in the Spot Price.

11.4 Any fees, charges or taxes applicable to the transaction will be notified to you and, where applicable, deducted from the Settlement Sum.

12. No Investment Advice and Market Risk

12.1 Nothing in this Policy, and no Quote, constitutes investment, financial or tax advice or any representation as to the future value of any precious metal. The Spot Price fluctuates and the amount we pay for a Buy-Back Item may be more or less than the price you originally paid for it. You are responsible for your own decision to sell or trade in.

13. Your Warranties and Indemnity

13.1 You represent and warrant that, in respect of each Buy-Back Item: (a) you are the sole legal and beneficial owner with good title; (b) the item is free of any charge, lien, security or third-party interest; (c) the item is not stolen, counterfeit or of unlawful origin; (d) all information you give us is true, accurate and complete; and (e) your sale or trade-in does not breach any law or any obligation owed to a third party.

13.2 You indemnify and keep us indemnified against all claims, liabilities, losses, damages, costs and expenses arising out of or in connection with any breach of the warranties in Clause 13.1 or any third-party claim to a Buy-Back Item.

14. Privacy and Recordings

14.1 We process your personal data, and the recordings and records referred to in Clause 7, in accordance with Clause 13 of the Terms, our Privacy Policy and the PDPA, including for the purposes of operating this programme, verifying identity and title, complying with our legal and regulatory obligations, security, and the prevention and resolution of fraud and disputes.

15. Limitation of Liability

15.1 Subject to Clause 2.2 and to any liability that cannot be limited or excluded under applicable Malaysian law, and consistent with Clause 19 of the Terms: (a) we are not liable for loss of or damage to any Buy-Back Item occurring before we unbox and accept it (Clause 7.1); (b) we are not liable for any indirect, special or consequential loss; and (c) our total aggregate liability in respect of any Buy-Back Item is limited to the Settlement Sum stated in the applicable Final Quote or, where no Final Quote has been issued, the Spot Price value of the metal content of the item as assessed by us.

16. General

16.1 We may amend this Policy at any time by posting the amended version on the Website and the version in force when you accept a Final Quote applies to that transaction.

16.2 Clauses 23 (General) and 24 (Governing Law and Jurisdiction) of the Terms apply to this Policy as if set out in it. This Policy is governed by the laws of Malaysia and is subject to the jurisdiction arrangements in Clause 24 of the Terms.

16.3 If any provision of this Policy is held invalid or unenforceable, it is severed and the remainder continues in effect. This Policy is issued in the English language and if a translation is provided, the English version prevails save to the extent applicable Malaysian law requires otherwise.